Privacy Policy

PRIVACY POLICY

1. WHO WE ARE

Kandoravela is a trading name of USHNA LTD, a private limited company registered in England and Wales under company number 16488032. We are the data controller responsible for the personal data we collect through our website and when you shop with us.

USHNA LTD
3 Bute Street
Stoke-on-Trent
England
ST4 3PW

Email: info@kandoravela.com
Phone: +447719368448

We take your privacy seriously and handle your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. THE PERSONAL DATA WE COLLECT

Information you give us directly:
Your name, delivery and billing address, email address and phone number when you place an order or create an account.
Order and payment details, such as the items you buy and how you pay. Card payments are handled by our payment providers, and we do not store your full card details.
Any messages you send us by email, phone, contact form or social media.
Information you provide when you sign up to our newsletter, enter a promotion or complete a survey.

Information we collect automatically:
Technical data such as your IP address, browser type, device information and the pages you visit on our website.
Transaction data such as the date, time and value of your purchases.
Approximate location based on your IP address.

Information from third parties:
Our payment, delivery, hosting and analytics providers may share limited information with us so that we can process your order and run our website. If you interact with us on social media, we may receive information about that interaction.

3. HOW AND WHY WE USE YOUR DATA

We only use your personal data when the law allows us to. We rely on the following legal bases:

Performance of a contract: to process and deliver your order, take payment, handle returns and refunds, and keep you updated about your purchase.

Legitimate interests: to run and improve our website and business, prevent fraud, keep our website secure, provide customer service and understand how customers use our shop, where these interests are not overridden by your rights.

Legal obligation: to keep accounting and tax records and to comply with other laws that apply to us.

Consent: to send you marketing emails and to use non essential cookies. You can withdraw your consent at any time.

4. MARKETING

We will only send you marketing emails if you have opted in, or if you have bought from us before and did not opt out when given the chance. Every marketing email includes an unsubscribe link, and you can also ask us to stop at any time by emailing info@kandoravela.com.

5. WHO WE SHARE YOUR DATA WITH

We never sell your personal data. We only share it where necessary with:

Delivery and courier companies, so they can deliver your order.
Payment providers, so your payment can be processed securely.
Our website platform and hosting providers, which run our online shop.
Email, analytics and advertising services that help us communicate with you and improve our shop.
Professional advisers such as accountants and lawyers.
Authorities or regulators where we are required to do so by law.
A buyer or successor if our business is ever sold or restructured.

All our service providers are required to keep your data secure and use it only for the purposes we have agreed.

6. COOKIES

Our website uses cookies and similar technologies. Essential cookies are needed for the shop to work, for example to keep items in your basket. Analytics and marketing cookies are only used with your consent, which you can give or refuse through the cookie banner on our website. You can also block or delete cookies in your browser settings, although some parts of the website may not work properly as a result.

7. INTERNATIONAL TRANSFERS

Some of our service providers may store or process data outside the United Kingdom. When this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement approved by the Information Commissioner's Office.

8. HOW LONG WE KEEP YOUR DATA

We keep your personal data only for as long as we need it for the purposes described in this policy. Order and financial records are kept for six years to meet our legal and tax obligations. Marketing data is kept until you unsubscribe. Account data is kept until you ask us to close your account.

9. HOW WE PROTECT YOUR DATA

We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access, including secure encrypted connections on our website. No method of transmission over the internet is completely secure, but we work hard to keep your information safe.

10. YOUR RIGHTS

Under UK data protection law you have the right to:

Access the personal data we hold about you.
Ask us to correct data that is inaccurate or incomplete.
Ask us to delete your data.
Ask us to restrict how we use your data.
Object to us using your data, including for direct marketing.
Receive your data in a portable format.
Withdraw your consent at any time where we rely on consent.

To use any of these rights, please email info@kandoravela.com. We may need to confirm your identity before responding, and we will reply within one month.

If you are unhappy with how we have handled your data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF
Website: www.ico.org.uk
Helpline: 0303 123 1113

11. CHILDREN

Our website is not intended for children under 13, and we do not knowingly collect personal data from them. If we learn that we have collected data from a child under 13 without parental consent, we will delete it as soon as possible.

12. LINKS TO OTHER WEBSITES

Our website may link to other websites. We are not responsible for their privacy practices, so we recommend reading their privacy policies.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.

14. CONTACT US

If you have any questions about this policy or how we use your data, please get in touch:

Kandoravela (USHNA LTD)
3 Bute Street
Stoke-on-Trent
England
ST4 3PW

Email: info@kandoravela.com
Phone: +447719368448