Shipping Policy

SHIPPING POLICY

WHERE WE SHIP

Kandoravela ships to addresses within the United Kingdom only. We are unable to deliver to addresses outside the UK.

SHIPPING OPTIONS

We offer two shipping options, and you can choose the one that suits you at checkout.

Free Standard Shipping
Cost: Free
Delivery time: 4 to 5 business days

Insured Express Shipping
Cost: £2.95
Delivery time: 3 to 5 business days
Your parcel is fully insured while it is on its way to you, giving you extra peace of mind for more delicate or valuable pieces.

Business days are Monday to Friday and do not include weekends or UK bank holidays. Delivery times are estimates and may occasionally be longer during busy periods, such as the run up to Christmas, or because of delays with the courier.

ORDER PROCESSING

We process and dispatch orders on business days. Orders placed on a weekend or bank holiday will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details so you can follow your parcel.

PACKAGING

Many of our pieces, such as mirrors, glass lanterns, ceramics and clocks, are delicate. Every order is packed carefully with protective materials so it reaches you in perfect condition.

DELIVERY ADDRESS

Please check that your delivery address is correct and complete before placing your order. If you notice a mistake, contact us as soon as possible at info@kandoravela.com with your order number. We will do our best to update it, but we cannot guarantee changes once your order has been dispatched.

If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, we will contact you to arrange redelivery.

DAMAGED, LOST OR DELAYED PARCELS

If your order arrives damaged, please contact us within 48 hours of delivery at info@kandoravela.com with your order number and photos of the item and packaging. We will arrange a replacement or refund in line with our Returns and Refunds Policy and your rights under the Consumer Rights Act 2015.

If your tracking has not updated for several days, or your order has not arrived within the expected delivery time, please get in touch and we will look into it with the courier straight away.

Items remain our responsibility until they are delivered to you or to someone you have nominated to receive them.

DUTIES AND TAXES

As we ship within the UK only, there are no customs duties or import charges. All prices shown on our website are the final prices you pay, plus any shipping cost you choose at checkout.

CONTACT US

If you have any questions about shipping or your order, please contact us:

Email: info@kandoravela.com
Phone: +447719368448

Kandoravela (USHNA LTD)
3 Bute Street
Stoke-on-Trent
England
ST4 3PW